Privacy Policy

1.0 Introduction

HWB Cleaning Services LLC ("the Company"), based in Plano, Texas, is committed to maintaining the highest standards of data integrity and security for B2B clients, prospects, and visitors. This Privacy Policy details how the Company collects, processes, and protects information when users interact with the website (crawled and served at hwbcleaning.com), B2B quote calculators, and integrated CRM systems.

2.0 Categories of Data Collected

The Company only collects data necessary to provide accurate, clinical-tier commercial cleaning proposals. This includes:

• Contact Information: Full name, corporate email address, and telephone number.
• B2B Facility Telemetry: Facility type (e.g., medical, office, industrial), square footage, traffic patterns, and requested service frequencies.
• Communication Logs: Interactive records, email exchanges, and telephony consent metadata.
• Google API User Data: If you explicitly authorize our integrations, we access designated email headers and GBP parameters to automate backoffice reporting in compliance with security guidelines.

3.0 Business Purposes for Processing

The Company processes collected data exclusively for the following operational B2B purposes:

• Generating customized commercial cleaning proposals and technical scopes.
• Verifying facility size and usage level details to calculate accurate operational schedules.
• Sending business alerts, invoices, and service-specific updates.
• Initiating follow-up communication regarding the quote request (subject to phone/SMS opt-in consent).

The Company does not sell, rent, or lease personal data to third parties. The Company does not use collected data for targeted behavioral advertising, nor is personal data fed into generic generative AI training engines.

4.0 Telephony & SMS Consent Safeguards (TCPA)

In accordance with the Telephone Consumer Protection Act (TCPA), the Company does not initiate B2B phone calls or automated text messages (SMS) without obtaining prior express consent. When submitting a phone number on Company forms:

• Consent is obtained explicitly through checked opt-in checkboxes on the forms.
• Mobile opt-in data and text messaging consent will not be sold, shared, or leased to third parties for marketing or other purposes.
• Users may opt-out of telephony or SMS communication at any time by replying "STOP" to any message or emailing the support desk.

5.0 State Privacy Rights (TDPSA & CCPA Compliance)

If the user is a resident of Texas, the Texas Data Privacy and Security Act (TDPSA) grants specific rights regarding personal data. The Company extends similar protections to residents of California and other states with comprehensive consumer privacy frameworks:

• Right to Access: Users have the right to confirm whether the Company processes personal data and to obtain a portable copy of that data.
• Right to Correct: Users have the right to request correction of inaccuracies in processed personal data.
• Right to Delete: Users have the right to request deletion of personal data collected.
• Right to Opt-Out: Users have the right to opt-out of processing for targeted advertising, sale of personal data, or profiling. (The Company generally does not sell personal data or engage in profiling).

5.1 How to Submit a Rights Request

To exercise any of the rights listed above, the user or an authorized representative may submit a verifiable consumer request to the compliance desk at info@hwbcleaning.com. The Company will respond to verified requests within 45 days of receipt.

5.2 Right to Appeal

If the Company denies a consumer privacy request, the user has the right to appeal the decision. To initiate an appeal, the user may email the appeal directly to info@hwbcleaning.com with the subject line "Privacy Request Appeal". The Company will respond to the appeal in writing within 60 days, detailing the rationale. If the appeal is denied, the user may contact the Office of the Texas Attorney General to file a formal complaint.

6.0 Security & Retention Protocols

Personal data is typically persisted in containerized, encrypted PostgreSQL databases hosted in secure cloud architectures. The Company maintains internal role-based access controls to help prevent unauthorized access. Data is retained for periods deemed necessary to satisfy operational business needs or legal requirements (such as corporate accounting and tax mandates).

7.0 Children's Privacy

Company services and the website are structured exclusively for commercial, adult business-to-business audiences. The Company does not knowingly collect or maintain information from individuals under the age of 13 under any circumstances.

8.0 Contact & Compliance Desk

For questions or comments regarding this policy, or to report data governance issues, please reach out to the Company at:

HWB Cleaning Services LLC
Attn: Compliance & Safety Standards Officer
Plano, Texas
Email: info@hwbcleaning.com