| Document Control | |
|---|---|
| Document Title | HWB-MOB-2026 Data Collection Plan |
| Document ID | HWB-QMS-BB-003 |
| Version | 2.0.0 |
| Status | APPROVED |
| Author | George (Systems Architect) |
| Approved By | Humberto Dominguez, CEO |
| Date | 09/21/2026 |
Data Collection Plan: HWB-MOB-2026 Mobile Execution Engine
1.0 Purpose
The purpose of this document is to define the methodology for collecting baseline (pre-intervention) data to establish the current Sigma level of cleaning operations and identify specific areas of "Payroll Mopping" waste.
2.0 Measurement Strategy
We will utilize a combination of legacy paper logs, CRM timestamps, and manual audits to benchmark the current process performance.
2.1 Key Performance Indicators (KPIs)
| Metric Name | Type | Operational Definition | Data Source |
|---|---|---|---|
| Cycle Time (CT) | KPOV | Total time from technician arrival to site departure. | CRM Clock-in/Out Logs |
| Defect Rate (DR) | KPOV | Number of missed tasks found during a 20-point supervisor audit. | Manual Audit Forms |
| Labor Utilization % | KPIV | (Actual cleaning hours / Paid payroll hours) * 100. | QuickBooks vs. CRM |
| Sync Latency | KPIV | Time elapsed between task completion and visibility in CRM. | Technician Self-Report |
3.0 Sampling Plan
To ensure statistical significance (95% Confidence Level), the following sampling strategy will be employed: * Sample Size: Minimum 30 site visits across 5 different facility types (Daycare, Office, Medical, Industrial, Construction). * Timeframe: 14 consecutive days of legacy process tracking. * Method: Random selection of technicians and shifts to avoid bias.
4.0 Measurement System Analysis (MSA)
Before finalizing the baseline, we must verify the integrity of our data collection system: 1. Gage R&R (Attributes): Two supervisors will audit the same 5 sites independently to ensure consistency in "Defect" identification. 2. Accuracy Check: Compare CRM timestamps against physical security logs (where available) to verify clock-in accuracy.
5.0 Data Collection Template
Technicians and Supervisors will utilize the following data points during the 14-day baseline period:
* site_id: Facility being serviced.
* tech_id: Assigned technician.
* scheduled_start: Planned arrival time.
* actual_start: Verified arrival time.
* actual_end: Verified departure time.
* tasks_missed: Count of SOW items not performed.
* photo_evidence_count: Number of tasks documented via mobile photo.
6.0 Approval & Sign-off
CEO/Operations Director: _______ Date: 2026-03-20
7.0 Revision History
| Version | Date | Author | Description |
|---|---|---|---|
| 1.0 | 2026-03-20 | George (MBB) | Initial Data Collection Plan for Black Belt track. |
| 2.0.0 | 09/21/2026 | George (Systems Architect) | Modernized and upgraded to post-May 1st, 2026 baseline. Standardized under HWB-QMS-1.0 v2.0 (Everyday Words) and approved by Humberto Dominguez, CEO. |