| Document Control |
|
| Document Title |
HWB-MOB-2026 Black Belt Project Charter |
| Document ID |
HWB-QMS-FORM-008-BB-001 |
| Version |
2.0.0 |
| Status |
APPROVED |
| Author |
George (Systems Architect) |
| Approved By |
Humberto Dominguez, CEO |
| Date |
09/21/2026 |
S4/IEE Project Charter: HWB-MOB-2026 Mobile Execution Engine
| Project Name: |
HWB-MOB-2026 Mobile App |
Project ID: |
BB-2026-001 |
| Project Description: |
Development and deployment of a standalone mobile application for cleaning technicians to ensure 100% adherence to SigmaFidelity™ sanitation protocols (Scope of Work) and eliminate labor waste via real-time GPS-verified workflow management. |
|
|
| Start Date: |
2026-03-20 |
Target Completion: |
2026-06-20 |
1.0 Metric Definition & Integrity
| Base Metrics: |
Current labor waste estimated at 15% per contract; average technician response time to SOP updates: 48 hours. |
| Primary Metrics: |
KPOV: Process Cycle Efficiency (PCE) of cleaning tasks; Defect Rate: Number of missed 'Scope of Work' items per audit. |
| Secondary Metrics: |
KPIVs: App uptime, GPS check-in accuracy, time-to-completion per room type. |
| Operational Def: |
A "Defect" is defined as any 'Scope of Work' item not marked as "Complete" and verified with a photo/timestamp within the allocated shift window. |
| Error Proofing: |
Poka-Yoke: The app will lock sequential tasks; technicians cannot "Clock Out" until all Critical-to-Quality (CTQ) sanitation steps are photo-verified. |
2.0 Strategic Benefits & Financials
| Customer Benefit: |
100% transparent, audit-ready sanitation reports delivered in real-time to facility managers. |
| Financial Benefit: |
Projected 15% reduction in COPQ (Cost of Poor Quality) and 10% increase in labor utilization efficiency. |
| Annualized $: |
Estimated $45,000 - $60,000 in recovered payroll waste across initial 10 pilot accounts. |
| Internal Productivity: |
Recovery of 5 hours/week per supervisor previously spent on manual site audits and paper-log verification. |
3.0 S4/IEE Execution & Statistical Verification
| Milestone |
Target Date |
Deliverable / Statistical Proof |
| Define |
2026-03-25 |
VOC (Voice of Customer) analysis and High-Level SIPOC. |
| Measure |
2026-04-10 |
Baseline 30k-foot chart of labor efficiency vs. budget. |
| Analyze |
2026-04-25 |
ANOVA/Pareto analysis of task variance across different facility types. |
| Design/Imp |
2026-05-20 |
Full React mobile app deployment; Beta testing with 3 crews. |
| Verify/Cont |
2026-06-20 |
Final Cpk improvement calculation and hand-off to Operations. |
4.0 Governance & Readiness Checklist
| Governance Question |
Response / Status |
| Financial Alignment: |
YES - Validated by VP Finance (Maria Bolanos). |
| Representativeness: |
Data will be pulled directly from SQLite 'WorkOrders' and 'ClientActivities'. |
| MSA Status: |
MSA planned for GPS/Photo verification system in Measure phase. |
| Improvements: |
Design verification will use Pilot vs. Control group performance. |
| 30k-Foot Chart: |
Planned for monthly executive review sessions. |
| Communication: |
Weekly SigmaFidelity™ Pulse reports via PendingOutbox. |
| Wisdom of Org: |
Technicians and Supervisors included in JAD (Joint Application Design) sessions. |
| Database/Comm: |
sigma_leads.db and clients.db are primary sinks. |
| Motivation: |
CEO-mandated priority; high alignment with "Payroll Mopping" strategy. |
| Barriers/Schedule: |
Offline-first sync is the primary technical barrier (Mitigation: Service Workers). |
5.0 Resource Allocation
| Team Support: |
Full access to Azure Cloud staging and SigmaFidelity™ datasets. |
| Team Members: |
George (Systems Architect), Humberto Dominguez (Project Sponsor), Silas Sync (CRM/DB Integration). |
6.0 Approval & Sign-off
CEO/Operations Director: _______ Date: 2026-03-20
7.0 Revision History
| Version |
Date |
Author |
Description |
| 1.0 |
2026-03-20 |
George (MBB) |
Initial Charter for Black Belt Certification track. |
| 2.0.0 |
09/21/2026 |
George (Systems Architect) |
Modernized and upgraded to post-May 1st, 2026 baseline. Standardized under HWB-QMS-1.0 v2.0 (Everyday Words) and approved by Humberto Dominguez, CEO. |
