HWB-QMS-7.5 Official Institutional SharePoint & Intranet Management SOP

1.0 Purpose

To define the governance, management, and organizational standards for the HWB Cleaning Services LLC Official Corporate Intranet (SharePoint Ecosystem). This SOP ensures data integrity, ISO 9001:2015 compliance, and the elimination of "Process Fog" across all digital portals.

2.0 Scope

Applies to all SharePoint sites, document libraries, and communication portals operated under the hwbcleaning.com Microsoft 365 tenant.

3.0 Intranet Taxonomy & Hierarchy

3.1 The "Single Source of Truth" Mandate

All corporate sites must be consolidated or linked to the HWB SigmaFidelity™ Portal. * Official URL: https://netorgft3163094.sharepoint.com (Root Communication Site) * Executive Hub: https://netorgft3163094.sharepoint.com/sites/sigmaexecutivehub (Restricted Access)

3.2 Site Categorization

1. Communication Sites: Used for broad company announcements, news, and the "Expert SEO" public-facing staging.
2. Team Sites: Used for department-specific operational data (Sales, Finance, Operations).
3. Hub Sites: The structural glue that connects all departments to the root Intranet.

4.0 Management Protocols

4.1 Document Control (ISO 9001 Alignment)

• Versioning: All documents uploaded to the Intranet MUST have "Major Versioning" enabled.
• Naming Convention: Files must follow the HWB-[DEPT]-[YYYY]-[MM]-[DD]-[NAME] format.
• Zero Synthetic Data: Placeholder or "make-belief" data is strictly prohibited in production libraries.

4.2 Permission Governance

• Owner: CEO (Humberto Dominguez).
• Steward: Systems Architect (George).
• Access Requests: All new user access must be authorized by the CEO and logged in the HWB-HR employee registry.

4.3 Redundancy & Consolidation

• Retired or legacy sites (e.g., HWBDASH, HWB_Intranet) must be audited by the Systems Architect and consolidated into the primary Hub to prevent data fragmentation.

5.0 Verification

• Monthly Audit: Maria Bolanos (VP of Finance) and George (Systems Architect) will conduct a monthly "Process Fog" audit to ensure site activity aligns with corporate strategic objectives.
• Broken Link Check: Automated weekly verification of all internal links and logo assets.

6.0 Notes and Cautions

• Data Sovereignty: All data stored on the Intranet is the intellectual property of HWB Cleaning Services LLC.
• Compliance: Sensitive client data from the BabySOP.com vertical must be stored in "HIPAA-Standard" encrypted libraries only.

7.0 Revision History

Produced by George under the SigmaFidelity™ Institutional Standard.